Head of Advice - Service Transformation (Maternity Cover)

  • Job Reference: 00001072-1
  • Date posted: 26 April 2024
  • Recruiter: University of Manchester Students’ Union
  • Location: Manchester
  • Remote Working: Some remote working possible
  • Salary: £34,650 to £38,850
  • Sector: Education/Training
  • Job type: Contract
  • Duration: Fixed-Term, ending on 31st August 2025
  • Work hours: Full Time

Job description

University of Manchester Students’ Union 

Head of Advice - Service Transformation (Maternity Cover) 

Salary: £34,650 - £38,850 (plus a cost of living award will be added from August) 

Location: University of Manchester Students' Union, Oxford Road, Manchester, M13 9PR 

Contract: Fixed-Term, ending on 31st August 2025 

Hours: Full-Time, 35 hours per week (open to part time working requests of 0.8 FTE) 


Are you looking for a role in an information, advice or guidance setting? 

If so, we are looking for you! We’re looking for a Head of Advice Service Transformation (Maternity Cover). Are you the kind of person that wants to make ‘the way things work’ better and have some experience of improving systems and processes in an advice or guidance team? 


About the Students’ Union  

The Students’ Union is a registered charity and is independent from the University (although we work closely together). We are a student-led organisation and exist to help students make the most of their time at Manchester and get the best for their future. We’re the home of societies, volunteering, student media, advice, campaigns, student democracy and events. 


About the role  

The University of Manchester Students’ Union Advice Service supports 50,000 students (3,100 service users a year) on a range of academic, housing, disciplinary and student finance issues. The advice service offers in person, over email and over video conference advice and this year we want to supercharge how able the service is to meet increasing student demand. We’re looking for someone who’ll review our processes and systems to deliver excellent customer service. We want someone who can support staff to develop into the more senior roles we’ve designed in our restructure. 

This is a senior, Head of level role in our organisation, and we’re looking for someone who can work independently and bring their experience and knowledge to the role and connect in with other teams as well. This is a perfect role to go for if you’re interested in a secondment, looking for that next level up and you’ve got examples of where you’ve done some of the things in the job specification before, or if you’ve working in an information and guidance service and can see the transferable skills across to advice giving. 


Key Dates: 

Closing Date: 3pm on Sunday 26th May 2024 

Interviews: Monday 10th June 2024 


How to Apply   

Please click the 'Apply for this job now’ button to be redirected to our website, where you can download the Job Description and Person Specification and find details of how to apply.  

For an informal conversation about the role and application process, please contact our recruitment partners, Atkinson HR Consulting  

Please mention ACEVO Jobs when applying for the role.