Head of member support

  • Job Reference: 00000192-1
  • Date posted: 28 June 2019
  • Recruiter: ACEVO
  • Location: London
  • Salary: £50,000 to £55,000
  • Bonus/benefits: £55k (pro rata), 25 days’ holiday a year (pro rata) and pension
  • Sector: Education/Training, Employment Support, Other, Umbrella, Support & Volunteering
  • Job type: Permanent
  • Work hours: Part Time

Job description

ACEVO is the network for social sector CEOs, here to inspire and support our members throughout their careers. We’re looking for a former charity CEO to become our head of member support to help deliver our highly valued member services.

ACEVO’s member services are at the heart of our membership offer. We provide personal advice and guidance whenever it’s needed, from signposting relevant materials to connecting colleagues with similar experiences, from acting as a sounding board on questions of governance to standing shoulder to shoulder when a member’s job is on the line.

Demand for our advice and support services is growing. We’re now looking to increase capacity through the creation of a part-time head of member support role.  

As a former charity chief exec yourself you know all about the multiple demands of the CEO role and how to work effectively with chairs, boards and senior teams. You’ll have extensive coaching experience and be a whizz on charity governance. You’ll be empathetic and supportive, an excellent communicator with strong active listening and reflective skills. You’ll have a desire to support others going through difficult times, and have the emotional resilience to do so effectively and without judgement. You’ll also have the ability to constructively challenge appropriately, a good understanding of the current issues affecting civil society and its leaders and be able to forge and maintain relationships with senior representatives of not-for-profit and public sector organisations, as well as a range of partner organisations. You’ll be able to work flexibly to respond to the responsive nature of member support, keep sensitive information confidential, and demonstrate ACEVO’s values of being member-driven, connected, ambitious and honest.

This is a three day a week role, largely home based but with frequent visits to our lively London office to connect with the team. You’ll be great on the phone or Skype but also happy to travel around England and Wales meeting members face to face.

We’re offering a salary of up to £55k (pro rata), 25 days’ holiday a year (also pro rata) and good pension benefits.

Click apply for this job now to be directed to a pack with full job description and personal specification